Case Manager/ Intake Coordinator

Department: Corpsmember Development and Evaluation Department

Reports to: Director of Corpsmember Development and Evaluation

Classification: Non-exempt| Full-Time| M-F | 7am – 3:30 pm

Compensation: $27.00 – $31.00 hourly

Licenses/Certificates Required: Valid CA Driver’s License, insurability on SFCC driving insurance; DOJ/FBI Background Check

Organizational Summary

San Francisco Conservation Corps (SFCC) is a non-profit that provides professional job‐training and educational development opportunities for individuals ages 18‐26 years old. The program provides participants with opportunities to improve academic skills & abilities, job readiness, and prepare for higher education, career development or employment, and identify and remove barriers to employment through case management and supportive services. SFCC focuses on two job‐training pathways: natural resources management and recycling. Natural resources management projects include habitat restoration, fire fuel reduction, plant care and farming, landscaping maintenance, and trail building. Recycling projects include the collection of and education around recycling beverage containers, e‐waste, waste tires, and used oil.

Job Summary

The Case Manager & Intake Coordinator provides case management and supportive services for Corpsmembers and John Muir Academy students in the areas of housing, childcare, resolving legal issues, physical/mental health, substance use, transportation, domestic/gang violence, trauma, grief/loss, and relationship/family issues. This includes developing, providing, maintaining, monitoring, documenting, and tracking all supportive services for Corpsmembers. This position will also act as the Intake Coordinator and help facilitate all intake, assessment, enrollment, in programs designed to help corpsmembers. This includes data tracking and entering information in client systems including the Salesforce and Workforce Central databases. Responsibilities include, but are not limited to: working with Corpsmembers/students to complete intake and enrollment, assess and identify barriers to participation and employment; developing an individualized plan to address and overcome barriers; providing on-going individual and group services designed to assist with successfully removing barriers; maintaining confidential Corpsmember files and case notes; entering information into databases/spreadsheets; completing assigned reports; and facilitating post program follow up support.

Essential Duties and Responsibilities

Case Management

  • Provide one on one check ins with Corpsmembers to assess their needs and how they are progressing.

  • Conduct needs assessments, complete service plans, facilitate refers to appropriate resources/providers; provide follow-up to Corpsmembers/students who have received referrals.

  • Make supportive services information available to Corpsmembers

  • Provide crisis intervention and support; facilitate training and discussion groups for Corpsmembers/students on issues relating to barriers that include topics such as parenting, substance abuse prevention, conflict resolution, and communication skills.

  • Maintain professionalism, consistency and objectivity in all aspects of case management duties and relationships.

  • Keep apprised of, adhere to, and implement all SFCC policies and procedures.

Intake/ Workforce Development Coordination

  • Collaborate with Communications and Recruitment Coordinator on new Corpsmember intake and enrollment, with a special focus on assessing Workforce development program eligibility.

  • Assist with data collection and upload to internal and external databases, including Workforce Central data entry, as well as all tracking documents.

Relationship Building and Development

  • Develop and maintain effective working relationships with Corpsmembers/students.

  • Develop and maintain relationships with Community Based Organizations (CBOs) and agencies that can provide resources/services needed for Corpsmember barrier removal.

  • Collaborate with the Office of Economic Workforce Development (OEWD) and Department for Children Youth and their Families (DCYF) and other funding sources of SFCC.

  • Work cooperatively with other Staff to identify and address Corpsmember challenges and concerns.

  • Coordinate with other staff regarding issues related to Corpsmembers information, privacy and confidentiality.

Communication

  • Develop and maintain professional open channels of communication with Corpsmembers/students.

  • Maintain effective professional communication with supervisor, other SFCC staff members, and external partners.

Administration

  • Complete all necessary administrative tasks efficiently and on time as assigned.

  • Includes, but is not limited to documenting outcome and output information into various tracking spreadsheets and databases; maintaining and ensuring that Corpsmembers have updated case files with case notes and all required documentation and signatures; complete various reports.

  • 2 years direct experience building and maintaining relationships with various local organizations, agencies, and social services.

  • Direct experience working with young adults in an education/job training environment as they work toward removing barriers.

  • Direct experience handling crisis intervention.

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is required to walk; use hands to operate objects, tools, or controls. Also, the employee may be required to lift up to 75 lbs., pull up to 150 lbs., reach with hands and arms, and perform simple grasping and fine manipulation. Other situations include sitting at a desk while using a computer and in meetings; driving or riding in a flatbed truck for long periods of time; intermittently twisting to reach equipment surrounding the desk and climbing a ladder to a flatbed truck.

Compensation

The salary range for this non-exempt position is $27 per hour to $31 per hour.

Benefits

This is a full-time, benefitted position offering generous packages for health, dental and vision.

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The SFCC is an Equal Opportunity Employer

The SFCC does not discriminate against any individuals on the basis of sex, sexual orientation or preference, gender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status pregnancy, childbirth or related medical conditions, medical condition, mental or physical disability, veteran status, or any other characteristic protected by applicable federal, state or local law, ordinance, or regulation.

Americans With Disabilities ACT (ADA)

Title I and Title V of the Americans with Disabilities Act of 1990 (ADA), as amended, protect qualified applicants and employees with disabilities from discrimination in hiring, promotion, discharge, pay, job training, fringe benefits, classification, referral, and other aspects of employment on the basis of disability. The law also requires that covered entities provide qualified applicants and employees with disabilities with reasonable accommodations unless such accommodations would impose an undue hardship on the employer.

About San Francisco Conservation Corps:

Organizational Summary

San Francisco Conservation Corps (SFCC) provides professional job-training and educational development opportunities for individuals 18-26 years of age through a variety of environmentally focused, community service-based programs. In coordinator with job training and educational attainment, SFCC offers wrap-around services, such as housing assistance and mental health and wellness referrals, aimed at reducing social and financial barriers, and uplifting low-income and disadvantaged communities in San Francisco. SFCC focuses on two job-training pathways: natural resources management and recycling. Natural resources management projects include habitat restoration, fire fuel reduction, plant care and farming, landscaping maintenance, and trail building. Recycling projects include the collection of and education around recycling beverage containers, e-waste, waste tires, and used oil.