Dispatcher

Department: Field Operations

Reports to: Field Operations Manager

Compensation: $28-$32 per hour based on experience

Classification: Non-exempt (hourly), Full-Time

Organization Summary

San Francisco Conservation Corps (SFCC) provides professional job‐training and educational development opportunities for individuals 18‐26 years of age through a variety of environmentally focused, community service‐based programs. In coordination with job‐training and educational attainment, SFCC offers wrap‐around services, such as housing assistance and mental health and wellness referrals, aimed at reducing social and financial barriers and uplifting low‐income and disadvantaged communities in San Francisco. SFCC focuses on two job‐training pathways: natural resources management and recycling. Natural resources management projects include habitat restoration, fire fuel reduction, plant care and farming, landscaping maintenance, and trail building. Recycling projects include the collection of and education around recycling beverage containers, e‐waste, waste tires, and used oil.

Job Summary

Under the direction of SFCC’s Natural Resources Coordinator, the dispatcher coordinates with DPW Bureau of Urban Forestry staff about which locations SFCC’s four watering trucks will be going to on a daily basis. Provides instruction to SFCC’s water truck drivers on where to go and fields their inquiries. Also field inquiries from DPW- BUF staff and relays messages to the SFCC Field Operations staff. Dispatches vehicles on a pre-set route for each driver daily in the interest of meeting grant deliverables.

Essential Duties and Responsibilities

  • Ensures that routes are balanced daily.

  • Update Salesforce Database as necessary.

  • Reviews driver’s paperwork and files paperwork

  • Always maintains a safe and compliant workplace.

  • Communicate performance standards and objectives.

  • Assists Trans Supervisor/Manager as needed/directed.

  • Provides the highest level of customer service to all callers.

  • Assists drivers with problems/issues as issues arise (during the day or at the end of the route)

  • Assist SFCC and DPW staff with setting routes, route changes, and communication throughout the day.

  • Monitor, process, and escalate any operational issues from the field in a timely fashion to the Natural Resources Coordinator.

  • Review and update routes, based on daily communication, and reroutes SFCC water trucks as required.

  • Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings.

  • In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accidents or injuries.

  • Perform other duties and responsibilities, as assigned.

Typical Working Conditions

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The dispatcher sometimes works outdoors around equipment and machinery, walking on uneven ground and steep hillsides, with exposure to excessive noise, fumes, and extremes in temperature. They may be expected to lift and move objects weighing up to 75 lbs. and carry objects at least ½ mile. This position frequently uses special visual and auditory protective equipment. While performing the duties of this position, the Recycling Program Manager is required to walk and stand; sit and bend; squat and climb; kneel and twist; to talk or hear. They use their hands to perform simple and power grasping, and fine manipulation; to push and pull.

Additionally, there are normal office working conditions and associated physical demands. For example, on a continuous basis, sit at a desk using a computer and in meetings for long periods of time. Intermittently twist to reach equipment surrounding the desk.

Minimum Requirements

  • High School Diploma or equivalent

  • 2+ Years experience, preferably in Transportation, Logistics, Routing, and Customer Service

  • Knowledge of and comfortable with using Microsoft Office Suite applications (Excel, Word, and PowerPoint)

Benefits

Health, Dental, Vision, PTO, Holidays, 403 (B), FSA, and Commuter

To Apply

The SFCC is an Equal Opportunity Employer

The SFCC does not discriminate against any individuals on the basis of sex, sexual orientation or preference, gender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status pregnancy, childbirth or related medical conditions, medical condition, mental or physical disability, veteran status, or any other characteristic protected by applicable federal, state or local law, ordinance, or regulation.

Americans With Disabilities ACT (ADA)

Title I and Title V of the Americans with Disabilities Act of 1990 (ADA), as amended, protect qualified applicants and employees with disabilities from discrimination in hiring, promotion, discharge, pay, job training, fringe benefits, classification, referral, and other aspects of employment on the basis of disability. The law also requires that covered entities provide qualified applicants and employees with disabilities with reasonable accommodations unless such accommodations would impose an undue hardship on the employer.

COVID-19 considerations:

SFCC is committed to slowing and stopping the transmission of COVID-19. All stave is required to follow the state and local legal directives, which include wearing a mask in all public spaces when required.

NOTE: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.

We are an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local laws.

THIS COMPANY IS AN AT-WILL EMPLOYER AS ALLOWED BY APPLICABLE STATE LAW. THIS MEANS THAT REGARDLESS OF ANY PROVISION OF MY EMPLOYMENT, THE ORGANIZATION OR I MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.